0780 085 9401 | info@mycelebritydress.com

FAQs

Why should I hire and not buy?

Why spend hundreds of pounds on one dress, when you can hire 4 or 5 completely different ones for a fraction of the price? We choose amazing, unique dresses, so you can be confident knowing you won’r turn up in the same dress as someone else! Many people don’t have the money to buy many of our dresses, so we give everyone the chance to feel a million dollars with our affordable prices. Our dresses are 100% genuine, bought from stores or reputable online websites.

How long can I borrow a dress for?

3 or 8 days. If you’re going on holiday for two weeks and would like to order a dress, please contact us for the price.

How many dresses can I borrow?

Up to 3 dresses at one time (providing they’re available). Send back the unworn ones with tags attached for a refund minus shipping. (Please email us to let us know which ones you’ll be returning). Please note: during the busy Prom & Christmas period this may not always be possible.

What happens if the dress is the wrong size?

If you receive the dress and it doesn’t fit, please let us know asap that you’re returning it and send it back same/next day for a full refund minus shipping. If you’d like a different size or dress, we’ll send it for you! Please note that dresses sent back late/ kept for the entire hire period will not be refunded.

What do I do if a dress I want is ‘out of stock’?

Please contact us. If may be booked out for a long period of time or it may be out of stock and we are trying to get it back in. We will let you know when we will be expecting it back.

How do I go about returning a dress?

Simply wear the dress and send it back for the date written on your letter. Do not dry clean the dress as we take care of this. Go to your local post office and they will give you a free Special next day delivery bag, Use the address label provided and send back to us. Please keep the tracking number in case we need this. Dresses which are lost in the post and have no tracking number will be your responsibility.

What is the purchasing process?

Find a dress or dresses you like and click on the drop down menu to hire for 3 or 8 days. Its best to check availability before hiring due to the fact dresses may appear available, even when they are being hired out. Please email info@mycelebritydress.com to see if your chosen dress is free. Order for 3 or 8 days and write the exact date you would like the dress to arrive at the checkout. You will receive a confirmation email (please check junk mail if you can’t find it). Your dress will then arrive on the date required!

Are there shipping and handling costs?

Yes. Special next day delivery (and occasionally ParcelForce for large dresses) is the only way we send dresses so they are insured. This costs £8.99 and then you pay to send it back when in the post office.

How much does delivery cost?

£8.99. Saturday delivery usually costs more. We only charge you the exact amount we pay for this.

Can I receive my dress at a sooner date?

You can order a dress as early in advance as you wish (to reserve it) or even the day before you want it to arrive because we send next day delivery (providing its available). Orders need to be made before 2pm for next day delivery (though you can always check with us if its after this time). Its best to order your chosen dress as soon as you can to avoid disappointment, especially during busy periods.

Can I receive items the next day?

Yes. Please order before 2pm for next day delivery. Contact us to see if its still possible after this time.

Is it safe to make a payment using my credit card?

Yes! Orders have to be made online for security reasons (you may need to enter your online banking details). We use SagePay, which is completely safe and your details are NEVER shared.

What happens if I borrow a dress and want to keep it?

Please contact us if you receive a dress that you’d like to buy. Some may be for sale. Please see our ‘dresses to buy’ section

There is a dress I have seen on a celebrity I like but you don’t have it?

Please let us know which dress and we will do our best to buy it! (Please note, we can’t guarantee this)

Whats happens if the dress is delivered but no one is there at the given address?

Dresses need to be signed for. They are guaranteed to arrive on your chosen date before 1pm. If no-one is there to sign a card will be left by Royal Mail and you’ll need to collect the dress from your local depot.

Who is responsible for dry cleaning?

We are! You just need to have fun in one of our lovely dresses and return it to us. Please do not attempt to mend or clean the dress yourself.

Is it possible to reserve a dress for a future date?

Yes. We recommend doing so. To reserve, simply purchase online and write the date you want the dress at the checkout (check its available first info@mycelebritydress.co.uk) This will prevent anyone else being able to hire the dress on the same date.

Are the dresses in good condition?

Yes, but please bear in mind the dresses have been previously hired (unless you are lucky enough to be the first to wear it!) and some, which have hundreds of sequins, may have a few missing/ loose threads etc. We won’t send anything we don’t think is ‘good’ condition.

Do My Celebrity Dress send only to the UK?

My Celebrity Dress send to the UK and Ireland. Please note that customers in Ireland (including Norther Ireland) will be asked to pay a £100 fully refundable deposit. We only send worldwide if a customer is buying a dress. Hire dresses are only for the UK and Ireland

Can I cancel an order?

If your dress has already been sent, you can cancel, however, you will need to pay for shipping and a 15% fee. Dresses need to be cancelled 4 days prior to the event to receive a full refund. Even though we send special delivery, at times we may use couriers.

Can I buy gift vouchers from My Celebrity Dress.com?

Yes! Its a great gift for a friend or loved one. Please contact us for more information at info@mycelebritydress.co.uk. We send your voucher code on a lovely My Celebrity Dress card.

I have a dress for sale. Do My Celebrity Dress buy dresses?

We cannot promise anything, but feel free to send us images and information about any dresses you want to sell. They must be excellent condition.